Navigating the Digital Cookie Program: Your Guide to Safe and Effective Online Sales
Welcome to the Digital Cookie® program, where technology meets tradition in a secure and modern platform for selling Girl Scout cookies. This guide will walk you through the essentials of using the Digital Cookie platform, including setting up your Digital Cookie site, logging in, and making the most of your online cookie sales experience.
What is the Digital Cookie Program?
The Digital Cookie program empowers Girl Scouts to create their own personalized Digital Cookie site, enabling customers to purchase cookies online. By leveraging the Digital Cookie Mobile App, scouts can manage orders and process transactions from their smartphones or tablets. This program is designed to teach valuable business skills—goal setting, money management, people skills, decision making, and business ethics—through a modern digital experience.
How to Access Your Digital Cookie Account
- Creating Your Digital Cookie Site
- Sign Up: Begin by setting up your Digital Cookie site. Follow the registration process on the Digital Cookie platform, where you will be guided to create a unique site for your cookie sales.
- Digital Cookie Login
- Accessing Your Account: To log in to your Digital Cookie site, visit the Digital Cookie login page. Enter your username and password to access your dashboard, where you can manage your cookie orders, track sales, and communicate with customers.
- Using the Digital Cookie Mobile App
- Download the App: Install the Digital Cookie Mobile App on your smartphone or tablet. This app allows you to process orders on the go and provides a convenient way to manage sales directly from your mobile device.
Key Guidelines for Safe and Effective Use
1. Online Safety and Privacy
- Secure Information: Review and understand the Computer Online Safety Activity Checkpoint and Girl Scout Cookie and Product Sale Activity Checkpoint before creating your site. Do not share personal information such as your last name, phone number, or address online.
- Communication: Only use your first name, troop number, and council name on your Digital Cookie site. Avoid messaging with unknown individuals or sharing sensitive information.
2. Handling Transactions
- Secure Payment: Use the Digital Cookie platform and app solely for processing cookie orders. Do not store or misuse credit card information and ensure that transactions are handled securely.
3. Parental Involvement
- Guidance and Approval: Obtain permission from your parent or guardian before participating in the Digital Cookie program. They should help set up rules for online activities and supervise your Digital Cookie site and app usage.
4. Adhering to Digital Cookies Pledge
- Compliance: Follow the Digital Cookie Pledge to ensure compliance with the program’s rules. This includes maintaining online etiquette, avoiding inappropriate content, and adhering to any additional restrictions imposed by your council.
Common Issues and Solutions
Issue 1: Difficulty Logging In
- Solution: Ensure you are using the correct username and password. If you forget your login details, use the “Forgot Password” feature to reset them. For persistent issues, contact the Digital Cookie support team.
Issue 2: Mobile App Problems
- Solution: If your Digital Cookie Mobile App is malfunctioning, check for updates and ensure it is the latest version. Restart your device and reinstall the app if necessary. For ongoing issues, report them to the support team.
How to Log In to Your Digital Cookie Account
- Visit the My Digital Cookie Login Page
- Open your web browser and go to the Digital Cookie login page: Digital Cookie Login.
- Enter Your Credentials
- Username: Enter the username you created during the account setup process.
- Password: Type in your password. If you forget your password, use the “Forgot Password” link to reset it.
- Click “Log In”
- After entering your username and password, click the “Log In” button to access your account.
- Access Your Dashboard
- Once logged in, you will be directed to your digital cookies dashboard. Here, you can view your sales data, manage orders, and access various tools and features designed to support your cookie sales.
Troubleshooting Common Login Issues
1. Forgotten Password
- Solution: Click the “Forgot Password” link on the login page. Follow the instructions to reset your password. You will receive a password reset link via email.
2. Incorrect Username or Password
- Solution: Double-check that you have entered the correct username and password. Ensure that Caps Lock is not enabled, and that there are no extra spaces. If you continue to experience issues, use the password reset feature or contact support for assistance.
3. Account Lockout
- Solution: If your account is locked due to multiple failed login attempts, you may need to wait a short period before trying again. If the issue persists, contact the Digital Cookie support team to unlock your account.
Best Practices for Secure Login
- Use Strong Passwords: Create a strong password that combines letters, numbers, and special characters. Avoid using easily guessable information.
- Enable Two-Factor Authentication: If available, enable two-factor authentication for an extra layer of security.
- Log Out When Finished: Always log out of your account when you’re done to prevent unauthorized access, especially on shared or public devices.
- Update Your Password Regularly: Regularly changing your password can help protect your account from unauthorized access.
